Chart of Responsibilities Respond to Facebook Post Comments(required) Blogs for Brands Blogs for Brands (Only when negative) Client Respond to Facebook Messages(required) Blogs for Brands Client Respond to Facebook Recent Posts(required) Blogs for Brands Client Respond to Tweets(required) Blogs for Brands Client Respond to Twitter Direct Messages(required) Blogs for Brands Client Respond to comments on blog(required) Blogs for Brands Blogs for Brands (Only when negative) Client Do nothing Submit Δ